faq

Account Migration FAQ's

How do I view open orders and invoices?

You can view all open orders and invoice details for orders previously placed with BOX Partners on boxpartners.com. For orders previously placed with The Packaging Wholesalers, visit packagingwholesalers.com. Moving forward, you will place all new orders with BOX Partners. Open orders and invoice details for new orders will be accessible exclusively on boxpartners.com.

Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.

Call TPW Customer Service at 800-548-9121 or e-mail sales@packagingwholesalers.com for assistance on orders previously placed with The Packaging Wholesalers.
Where will my invoices come from?

For previously placed orders, you will receive invoices from BOX Partners OR The Packaging Wholesalers, depending on where you placed your order. Moving forward, you will place all new orders with BOX Partners and receive invoices from BOX.

Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.

Call TPW Customer Service at 800-548-9121 or e-mail sales@packagingwholesalers.com for assistance on orders previously placed with The Packaging Wholesalers.
Will I be reissued with new invoices?

No. We will not send new invoices for invoices already issued. You should send payments for existing BOX Partners invoices to BOX Partners and existing Packaging Wholesalers invoices to The Packaging Wholesalers.

Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.

Call TPW Customer Service at 800-548-9121 or e-mail sales@packagingwholesalers.com for assistance on orders previously placed with The Packaging Wholesalers.
Where do I send payments?

You should send payments for existing BOX Partners invoices to BOX Partners and existing Packaging Wholesalers invoices to The Packaging Wholesalers. Payment via ACH is the best method.

EXISTING BOX ORDERS Please contact AR@boxpartners.com for ACH payment information on previous BOX orders. Check payment for BOX invoices may also be remitted to: BOX Partners, LLC 2650 Galvin Drive Elgin, IL 60124

EXISTING TPW ORDERS Please contact accounting@packagingwholesalers.com for ACH payment information on previous Packaging Wholesalers orders. Check payment for TPW invoices may also be remitted to: JIT Packaging, LLC PO BOX 735175 Chicago, IL 60673-5175

Moving forward, you will place all new orders with BOX Partners and send payments for new orders to BOX Partners.
Which sales rep do I contact?

You should continue to contact your assigned sales representative. We will notify you should there be any changes.

Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.

Call TPW Customer Service at 800-548-9121 or e-mail sales@packagingwholesalers.com for assistance on orders previously placed with The Packaging Wholesalers.
How do I place orders?

You no longer need to place orders in two separate places. You will submit all orders through BOX Partners moving forward. Quickly place orders on boxpartners.com for efficient order processing.

View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.

Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.
How do I view product details, inventory, and pricing?

Moving forward, you will find all product details, inventory, and pricing for ~20,000 packaging items on boxpartners.com. This information will no longer be available on packagingwholesalers.com.

View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.

Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.
How do I estimate freight?
How do I find my freight deal program?
Where will my order ship from?
When will my order ship?

BOX

How will my small parcel order ship?
How will my backorder ship?
How do I get a proof of delivery?

You can obtain proof of delivery for previous orders placed with BOX on boxpartners.com and packagingwholesalers.com for orders previously placed with The Packaging Wholesalers. Moving forward, you will place all new orders with BOX Partners and obtain proof of delivery on boxpartners.com.

Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.

Call TPW Customer Service at 800-548-9121 or e-mail sales@packagingwholesalers.com for assistance on orders previously placed with The Packaging Wholesalers.
When and where do I pick up my CPU order?
BOX PARTNERS

Orders previously placed with BOX Partners are available for pickup at the following locations:
- Elgin Distribution Centers: 2650 and 2601 Galvin Drive, Elgin, IL 60124
- California Distribution Center: 548 W Merrill Avenue, Rialto, CA 92376
You or your customer may pick up orders from 7 am to 7 pm local time. Orders are ready for pick up 2 hours after they are received. Orders placed by 5 pm local time are available for same-day pickup.
Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.

THE PACKAGING WHOLESALERS

Orders previously placed with The Packaging Wholesalers are available for pickup at the following locations:
- 1717 Gifford Road, Elgin, IL 60120
- 4040 Pipestone Road, Dallas, TX 75212
- 63 Green Mountain Road, Hazleton, PA 18202
- 2160 Anvil Block Road Suite 100, Forest Park, GA 30297
You may pick up orders from 7 am to 7 pm local time. You will receive an automated e-mail when your order is ready for pickup. Call TPW Customer Service at 800-548-9121 for assistance on orders previously placed with The Packaging Wholesalers.
Whom do I contact about outstanding claims, quotes, returns, and credits?

Please contact The Packaging Wholesalers for claims, quotes, returns, and credits on orders previously placed through The Packaging Wholesalers—contact BOX Partners for claims, quotes, returns, and credits on orders previously placed with BOX. Email TPW at claims@packagingwholesalers.com for assistance on orders previously placed with The Packaging Wholesalers. Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.
Where and how do I return an item?
How do I manage users for my boxpartners.com account?
How do I add my company logo to shipping labels and packing lists?
How do I access marketing tools?

Promote YOUR best-in-class product offering with professionally designed marketing tools. E-Mail blasts, product flyers, catalogs, product links, and private-label shopping cart websites are all available through boxpartners.com.

View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.

Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.
Whom do I contact for more help?

Account Migration FAQ's

How do I view open orders and invoices?

Where will my invoices come from?

Will I be reissued with new invoices?

Where do I send payments?

Which sales rep do I contact?

How do I place orders?

How do I view product details, inventory, and pricing?

How do I estimate freight?

How do I find my freight deal program?

Where will my order ship from?

When will my order ship?

BOX

How will my small parcel order ship?

How will my backorder ship?

How do I get a proof of delivery?

When and where do I pick up my CPU order?

Whom do I contact about outstanding claims, quotes, returns, and credits?

Where and how do I return an item?

How do I manage users for my boxpartners.com account?

How do I add my company logo to shipping labels and packing lists?

How do I access marketing tools?

Whom do I contact for more help?