ONE ACCOUNT
FREQUENTLY ASKED QUESTIONS
Since we announced that BOX Partners and The Packaging Wholesalers would be coming together, our team has focused on ways to enhance the experience for our customers and deliver on our commitment of Helping YOU Sell Packaging® by being Better Together.
As part of this commitment, we are pleased to announce that we will transition your Packaging Wholesalers account into a BOX account.
This update will optimize our services and simplify your experience. You'll enjoy easier account management, a single place for orders, and a consolidated view of over 20,000 packaging products.
Your loyalty and trust are greatly appreciated. We look forward to continuing to serve you with this enhanced user experience.
For answers to commonly asked questions, please refer to the FAQs below.
6 Nationwide
Distribution Locations
We are poised to ensure every customer experiences unrivaled speed of delivery
30+ Years
Trusted Partner
We prioritize excellence and set new standards for customer satisfaction
3M+ Square Feet
Warehouse Space
We are enabling faster delivery of a greater product assortment
FREQUENTLY ASKED QUESTIONS
How do I view open orders and invoices?
You can view all open orders and invoice details for orders previously placed with BOX Partners on boxpartners.com.
For orders previously placed with The Packaging Wholesalers, visit packagingwholesalers.com.
Moving forward, you will place all new orders with BOX Partners. Open orders and invoice details for new orders will be accessible exclusively on boxpartners.com.
Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.
Call TPW Customer Service at 800-548-9121 for assistance on orders previously placed with The Packaging Wholesalers.
Where will my invoices come from?
For previously placed orders, you will receive invoices from BOX Partners OR The Packaging Wholesalers, depending on where you placed your order.
Moving forward, you will place all new orders with BOX Partners and receive invoices from BOX.
Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.
Call TPW Customer Service at 800-548-9121 for assistance on orders previously placed with The Packaging Wholesalers.
Will I be reissued with new invoices?
No. We will not send new invoices for invoices already issued.
You should send payments for existing BOX Partners invoices to BOX Partners and existing Packaging Wholesalers invoices to The Packaging Wholesalers.
Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.
Call TPW Customer Service at 800-548-9121 for assistance on orders previously placed with The Packaging Wholesalers.
Where do I send payments?
You should send payments for existing BOX Partners invoices to BOX Partners and existing Packaging Wholesalers invoices to The Packaging Wholesalers.
Payment via ACH is the best method.
EXISTING BOX ORDERS
Please contact AR@boxpartners.com for ACH payment information on previous BOX orders.
Check payment for BOX invoices may also be remitted to:
BOX Acquisitions
PO BOX 713351
Chicago, IL 60677-1393
EXISTING TPW ORDERS
Please contact accounting@packagingwholesalers.com for ACH payment information on previous Packaging Wholesalers orders.
Check payment for TPW invoices may also be remitted to:
JIT Packaging, LLC
PO BOX 735175
Chicago, IL 60673-5175
Moving forward, you will place all new orders with BOX Partners and send payments for new orders to BOX Partners.
Which sales rep do I contact?
You should continue to contact your assigned sales representative. We will notify you should there be any changes.
Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.
Call TPW Customer Service at 800-548-9121 for assistance on orders previously placed with The Packaging Wholesalers.
How do I place orders?
You no longer need to place orders in two separate places. You will submit all orders through BOX Partners moving forward.
Quickly place orders on boxpartners.com for efficient order processing.
View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.
Call BOX Customer Service at 800-806-2636 for assistance with placing orders on boxpartners.com.
How do I view product details, inventory, and pricing?
Moving forward, you will find all product details, inventory, and pricing for ~20,000 packaging items on boxpartners.com. This information will no longer be available on packagingwholesalers.com.
View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.
Call BOX Customer Service at 800-806-2636 for assistance with boxpartners.com.
How do I estimate freight?
You can estimate freight costs by using the Freight Estimator tool on boxpartners.com.
View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.
Call BOX Customer Service at 800-806-2636 for assistance with boxpartners.com.
How do I find my freight deal program?
You can find your freight deal program under My Account on boxpartners.com.
View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.
Call BOX Customer Service at 800-806-2636 for assistance with boxpartners.com.
Where will my order ship from?
Orders previously placed with BOX Partners will ship from the IL or CA distribution centers.
Orders previously placed with The Packaging Wholesalers will ship from the IL, TX, GA, or PA distribution centers.
When will my order ship?
UPS orders will generally ship the same day, and LTL orders will typically ship the next day.
How will my small parcel order ship?
All parcel shipments will ship with UPS Ground, Two Day, or Next Day services.
How will my backorder ship?
For orders previously placed with BOX, backorders will ship from BOX Partners. Call BOX Customer Service at 800-806-2636 for assistance.
For orders previously placed with TPW, backorders will ship from The Packaging Wholesalers. Call TPW Customer Service at 800-548-9121 for assistance.
How do I get a proof of delivery?
You can obtain proof of delivery for previous orders placed with BOX on boxpartners.com and packagingwholesalers.com for orders previously placed with The Packaging Wholesalers.
Moving forward, you will place all new orders with BOX Partners and obtain proof of delivery on boxpartners.com.
Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.
Call TPW Customer Service at 800-548-9121 for assistance on orders previously placed with The Packaging Wholesalers.
When and where do I pick up my CPU order?
BOX PARTNERS
Orders previously placed with BOX Partners are available for pickup at the following locations.
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Elgin Distribution Centers: 2650 and 2601 Galvin Drive, Elgin, IL 60124
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California Distribution Center: 548 W Merrill Avenue, Rialto, CA 92376
You or your customer may pick up orders from 7 am to 7 pm local time. Orders are ready for pick up 2 hours after they are received. Orders placed by 5 pm local time are available for same-day pickup.
Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.
THE PACKAGING WHOLESALERS
Orders previously placed with The Packaging Wholesalers are available for pickup at the following locations.
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1717 Gifford Road, Elgin, IL 60120
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4040 Pipestone Road, Dallas, TX 75212
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63 Green Mountain Road, Hazleton, PA 18202
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2160 Anvil Block Road Suite 100, Forest Park, GA 30297
You may pick up orders from 7 am to 7 pm local time. You will receive an automated e-mail when your order is ready for pickup.
Call TPW Customer Service at 800-548-9121 for assistance on orders previously placed with The Packaging Wholesalers.
Whom do I contact about outstanding claims, quotes, returns, and credits?
Please contact The Packaging Wholesalers for claims, quotes, returns, and credits on orders previously placed through The Packaging Wholesalers—contact BOX Partners for claims, quotes, returns, and credits on orders previously placed with BOX.
Email TPW at claims@packagingwholesalers.com for assistance on orders previously placed with The Packaging Wholesalers.
Call BOX Customer Service at 800-806-2636 for assistance on orders previously placed with BOX Partners.
Where and how do I return an item?
Returns will only be processed and accepted at the location from where they originally shipped.
If the return is for an order placed with The Packaging Wholesalers, please e-mail claims@packagingwholesalers.com.
If the return is for an order placed with BOX Partners, please call 800-806-2636 or e-mail customerservice@boxpartners.com.
How do I manage users for my boxpartners.com account?
Your account administrator can grant user access and control permission settings of your boxpartners.com account.
View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.
Call BOX Customer Service at 800-806-2636 for assistance with boxpartners.com.
How do I add my company logo to shipping labels and packing lists?
You can upload your company logo through boxpartners.com to add it to your custom-label shipping and packing labels and documents.
View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.
Call BOX Customer Service at 800-806-2636 for assistance with boxpartners.com.
How do I access marketing tools?
Promote YOUR best-in-class product offering with professionally designed marketing tools. E-Mail blasts, product flyers, catalogs, product links, and private-label shopping cart websites are all available through boxpartners.com.
View a step-by-step guide detailing the features of boxpartners.com by visiting https://info.boxpartners.com/websiteguide.
Call BOX Customer Service at 800-806-2636 for assistance with boxpartners.com.
How do I sample an item?
Call 800-806-2636, e-mail BOX Customer Service at customerservice@boxpartners.com, or use Live Chat on boxpartners.com from 7 am to 7 pm CT to request a sample.
Whom do I contact for more help?
Call BOX Customer Service at 800-806-2636 or e-mail customerservice@boxpartners.com for assistance on orders previously placed with BOX Partners.
Call TPW Customer Service at 800-548-9121 or e-mail sales@packagingwholesalers.com for assistance on orders previously placed with The Packaging Wholesalers.